PAYMENT POLICY

Welcome to Ursulaa.online! We aim to provide a secure and convenient payment process for your purchases. Please review our Payment Policy carefully to understand the available payment methods, billing process, and related details. If you have any questions, feel free to contact us using the information provided below.

1. General Information

• Store Name: Ursulaa.online
• Location: 730 Chestnut St, Chattanooga, TN 37402
• Contact Information:
  • Email: [email protected]
  • Phone: +1 232-824-1226
• Hours of Operation: 8:00 AM to 6:00 PM (Monday to Friday). We are closed on Saturday and Sunday.

2. Accepted Payment Methods

At Ursulaa.online, we offer the following secure payment methods for your convenience:

• PayPal: PayPal is a widely used and trusted online payment system that allows you to pay using your PayPal balance, linked bank account, or credit/debit card. You do not need a PayPal account to use this service; you can also use PayPal as a guest.
• Payoneer: Payoneer is a secure payment platform that enables you to pay directly from your Payoneer account. It is ideal for freelancers, businesses, and individuals who prefer this payment method.

3. Payment Currency

All payments must be made in USD (United States Dollar). Please ensure that your payment method supports transactions in USD to avoid any issues with payment processing.

4. Payment Process

• Order Confirmation: After selecting your items and proceeding to checkout, you will be asked to choose your preferred payment method (PayPal or Payoneer). Once your payment is completed, you will receive an order confirmation email with details of your purchase.
• Payment Authorization: By providing your payment information, you authorize Ursulaa.online to charge the total order amount, including shipping fees, to your selected payment method. Payments must be received in full before your order is processed and shipped.

5. Shipping Fees

A flat shipping fee of $6.99 is applied to each order. This fee will be added to your total order amount at checkout. Please refer to our Shipping Policy for more details on shipping costs and delivery times.

6. Payment Security

At Ursulaa.online, we prioritize the security of your payment information. Both PayPal and Payoneer use advanced encryption technology to protect your financial details. We do not store your payment information on our servers, ensuring your data remains secure.

7. Billing and Invoices

After your payment is processed, you will receive an electronic invoice via email. This invoice will contain details of your purchase, including the items ordered, shipping fee, total amount paid, and payment method used. Please retain this invoice for your records.

8. Failed or Declined Payments

If your payment is declined or fails for any reason, your order will not be processed. You will be notified via email, and you may attempt to complete the purchase using an alternative payment method. If you encounter any issues, please contact us at [email protected] for assistance.

9. Payment Disputes

In the event of a payment dispute, please contact our customer support team at [email protected] immediately. We will work with you and the payment provider to resolve the issue as quickly as possible.

10. Refunds

Refunds for returned items will be processed back to the original payment method used at the time of purchase. Please refer to our Refund and Returns Policy for detailed information on how refunds are handled.

11. Contact Information

For any questions or concerns regarding our Payment Policy, please reach out to us:

• Email: [email protected]
• Phone: +1 232-824-1226