PRIVACY POLICY
At Ursulaa Online, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By using our services, you agree to the practices described in this policy.
- Information We Collect
We collect information that you provide to us directly when you create an account, place an order, or contact us. This includes:
- Personal Information: Your name, email address, billing and shipping addresses, phone number, and payment information.
- Account Information: Username, password, and other credentials used to access our website.
- Order Information: Details of products you have purchased, including transaction history.
- Communication Information: Any feedback, inquiries, or messages you send to us through email or our contact forms.
In addition to the information you provide, we may also collect data automatically as you navigate our website:
- Usage Data: Information about your interaction with our website, such as pages visited, links clicked, and the time spent on each page.
- Device and Browser Data: Information about the device you are using to access our site, including your IP address, browser type, and operating system.
- How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and delivery details.
- Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
- Personalization: To tailor our website and communications to your preferences, ensuring a more personalized shopping experience.
- Marketing: To send you promotional emails and special offers, if you have opted in to receive them. You can unsubscribe from these emails at any time.
- Security: To protect our website and your data from unauthorized access, fraud, and other security risks.
- Sharing Your Information
We value your privacy and do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted partners and service providers who assist us in operating our website, processing payments, and fulfilling orders. These partners are obligated to keep your information secure and use it only for the purposes for which it was shared.
We may also disclose your information when required by law, such as in response to a subpoena, or when we believe that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
- Payment Processing
We use PayPal and Payoneer to securely process payments. Your payment information is encrypted and transmitted directly to these payment providers. We do not store your full payment details on our servers. Please review PayPal and Payoneer’s respective privacy policies for more information on how they handle your data.
- Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and deliver personalized content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
- Data Security
We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Your Rights
You have the right to access, update, and delete your personal information. If you would like to exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
- Children’s Privacy
Ursulaa Online does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your privacy.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: 730 Chestnut St, Chattanooga, TN 37402
- Phone: +1 232 – 824 – 1226
- Hours of Operation: 8am – 6pm (Monday to Friday, closed on Saturday and Sunday)