REFUND ANG RETURNS POLICY

Welcome to Ursulaa.online! We are committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and options when shopping with us. If you have any questions, feel free to contact us using the information provided below.

1. General Information

• Store Name: Ursulaa.online
• Location: 730 Chestnut St, Chattanooga, TN 37402
• Contact Information:
  • Email: [email protected]
  • Phone: +1 232-824-1226
• Hours of Operation: 8:00 AM to 6:00 PM (Monday to Friday). We are closed on Saturday and Sunday.

2. Eligibility for Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your items under the following conditions:

• Time Frame: Items must be returned within 30 days of the delivery date.
• Condition: Items must be in their original, unused condition with all tags attached. Items that have been worn, washed, altered, or damaged will not be eligible for a return or refund.
• Packaging: Items must be returned in their original packaging, including any boxes, hangers, or dust bags.

3. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Gift cards
• Customized or personalized items

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and reason for return. We will respond with instructions and a Return Authorization Number (RAN).
2. Prepare Your Return: Include the Return Authorization Number (RAN) inside your package along with the item(s) being returned. Ensure the package is securely sealed.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. Ursulaa.online is not responsible for lost or damaged returns.
4. Processing: Once we receive and inspect your return, we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 30 business days. Please note that shipping charges are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [email protected] to initiate an exchange. The item must meet the same conditions as outlined in the “Eligibility for Returns” section. Exchanges are subject to availability. If the item you desire is out of stock, you will be offered a refund.

6. Refunds

Refunds will be processed to the original payment method used at the time of purchase. Please allow 30 business days for the refund to reflect in your account, depending on your payment provider’s policies. If you used PayPal or Payoneer, the refund will be processed through these platforms.

Please note that shipping fees and any additional charges such as gift wrapping or expedited shipping are non-refundable.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will provide instructions for returning the item and will cover the return shipping costs. Upon receiving the damaged or defective item, we will either send a replacement or issue a full refund, including any shipping fees.

8. Cancellations

Orders can only be canceled before they are processed. If you need to cancel an order, please contact us as soon as possible at [email protected]. Once an order has been processed or shipped, it cannot be canceled, and you will need to follow the return process outlined above.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

• Email: [email protected]
• Phone: +1 232-824-1226