SHIPPING POLICY

Welcome to Ursulaa.online! We value your business and strive to provide a smooth and reliable shipping experience. Please review our Shipping Policy for detailed information on how we handle shipping for your orders. If you have any questions, don’t hesitate to reach out to us.

  1. General Information
  • Store Name: Ursulaa.online
  • Location: 730 Chestnut St, Chattanooga, TN 37402
  • Contact Information:
  • Hours of Operation: 8:00 AM to 6:00 PM (Monday to Friday). We are closed on Saturday and Sunday.
  1. Shipping Area

Ursulaa.online currently offers shipping exclusively within the United States. We do not ship to international addresses at this time.

  1. Shipping Fees
  • Standard Shipping Fee: A flat rate of $6.99 is applied to every order, regardless of the number of items purchased. This fee covers the cost of shipping and handling.
  1. Order Processing Time
  • Processing Time: Orders are processed during our business hours, Monday through Friday, from 8:00 AM to 6:00 PM. Orders placed outside of these hours, on weekends, or on public holidays will be processed on the next business day.
  • Processing Duration: Once your order is placed, please allow 1-3 business days for processing. During this time, we will prepare your order for shipment.
  1. Shipping Time
  • Standard Shipping: After processing, orders are typically delivered within 7-15 business days, depending on your location within the United States. Please note that shipping times may vary due to factors beyond our control, such as carrier delays or weather conditions.
  1. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and estimated delivery date of your package. If you do not receive a tracking email, please check your spam folder or contact us at [email protected].

  1. Shipping Carriers

We partner with reliable shipping carriers to ensure that your order arrives safely and on time. The carrier selected for your order will be based on your location and the size of your package.

  1. Shipping Address

Please ensure that your shipping address is correct at the time of checkout. Ursulaa.online is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately at [email protected]. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made once the order is in processing.

  1. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will notify you via email. You may choose to have the package re-shipped to a corrected address (additional shipping fees may apply) or receive a refund for the order minus the original shipping fee.

  1. Damaged or Lost Packages

Ursulaa.online is not liable for packages that are lost, stolen, or damaged after they have been shipped. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim. We will assist you in this process to the best of our ability.

  1. Delayed Delivery

While we strive to ensure timely delivery, unexpected delays can occur. If your order has not arrived within the estimated delivery time, please contact us at [email protected], and we will assist you in tracking your package.

  1. Contact Information

For any questions or concerns regarding our Shipping Policy, please reach out to us:

Thank you for shopping with Ursulaa.online! We appreciate your business and are committed to delivering a seamless shopping experience.

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